SHIPPING & DOA

Shipping Info

~Shipping to Alberta is $50 
~Shipping to BC, SK, MB, ON & QC is $75

~Shipping via WestJet is $125

~Maritimes & Territories must use WestJet

~In rare cases we may not be able to ship to your area
~All livestock items are shipped in an insulated box
~Heat or cold packs are used as necessary
~We ship Monday - Thursday, Friday shipping for Saturday delivery is available at an additional cost. Please specify a day of your choosing
~We can usually ship the next business day if your order is in by 12pm Mountain Time but in some circumstances we may contact you to arrange another time
~We reserve the right to withhold your shipment on the day requested incase of delays, severe weather, etc.
~We ship via UPS, Fedex or Purolator at our discretion (unless otherwise specified)
~Shipping can stress corals. They may appear lighter or darker at times and may take anywhere from a few days to a few weeks to color back up
~We only ship within Canada 
~Local pickup in Calgary available

~West Jet Available upon request

DOA Info

~If the package is shipped to an address outside of the 24h shipping zone, all DOA and free shipping terms are waived
~In the rare event of a DOA, we must be contacted within 2 hours of the first attempt of delivery

~Deliveries will require a signature unless otherwise requested . If you request no signature, DOA terms are waived
~Clear pictures of the DOA must be sent in and out of the bag under normal aquarium lighting
~We may ask you to ship back the coral, please do not dispose of it
~We are not responsible for shipping delays or mishandling by the carrier
~DOA's will be issued a credit for the coral on a future order, the cost of shipping is not included